Advanced RMA Hardware replacement. Warrants from manufacturer failure and allows for replacement of hardware in-situ for 5 plus years at no cost to customer. Software entitlements included in price. Includes and acknowledge response is 24 hours during business hours response time to support incidents and provides customer with access to support engineers for design activities at no cost to customer.
1 Licence for a single NIO server to be added to a SpotterRF COP system. Includes firmware support, updates, and advanced features for this NIO system and its corresponding Spotter units. Spotters covered under this licence include auto classification features and SPOTTERai updates. Licence can be renewed each year. Service Level Agreement (SLA) and Part and Labor Warranty for one year for one NIO-SERVER/VM system and connected radars and SpotterRF purchased hardware. Gold Level includes next day "Exchange" units for any authorized RMA need. After 5 years of maintaining this gold level warranty, if an RMA is required, the radar unit will be replaced with a brand new model. (No extra charge for new model) Cost is 12% of system cost.
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